We always aim to provide a high quality service to our patients and their parents/guardian. However, there are occasions when individuals are unhappy with aspects of the care provided and want to let us know what we can do to improve our services. Perhaps you would like to provide positive feedback or compliment a staff member on a job well done!
We do have a Quick Survey which we would be very grateful if you could take the time to complete, which gives us valuable feedback. However, should you wish to discuss anything further, please first speak to a member of staff regarding your concerns (possibly the receptionist if it relates to an administration issue or an orthodontist if it is a clinical matter), as these matters can often be resolved quickly through discussion with the staff member responsible for providing the service.
Alternatively, you can always contact the Business Manager, Megna Persand, either by telephone, in writing or you can request to speak to her directly. She is more than happy to discuss your concerns with you and look to resolve any issues that may have arisen.
What we will do when we receive your complaint:
All complaints are taken seriously and we will try to resolve them with you as quickly and as informally as possible. If you decide you would like to make a formal complaint:
If you remain unhappy with the response to your complaint, you can:
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